Claude Track
Module 11
Claude Track — Module 11
Claude Forgot the Returns Policy: Mid-conversation, Maya's team noticed Claude was giving customers incorrect return windows. The policy file wasn't attached. Once they learned to pin @returns-policy.md to every relevant session — and use /clear between unrelated tasks — the errors stopped.

Context & Memory in Claude Code

Claude Code in VS Code has no persistent memory between separate sessions. Understanding what Claude can and can't see in each conversation determines whether you get accurate, relevant answers.

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Key Rule

Within one chat session, Claude remembers everything you've discussed. When you start a new session (or use /clear), the slate is wiped. You must re-attach context files each time for anything Claude needs to know.

What Claude Can See in VS Code

Files You @ Mention

Type @filename in the chat to attach any file in your workspace. Claude reads the full content. Attach multiple files in one message — Claude handles all of them simultaneously.

The Current Editor Tab

Claude Code can see the file currently open in your editor without you needing to @ it explicitly, particularly when asking about "this file" or running inline edits via Ctrl+K.

CLAUDE.md Automatically

Place a CLAUDE.md file at the root of your project. Claude Code reads it automatically at the start of every session — use it for standing instructions, brand voice, code conventions, and project background.

Terminal Output

When Claude runs a command in the integrated terminal, it reads the output automatically. If a test fails, Claude sees the error and can propose a fix without you copy-pasting anything.

Managing Context Across a Workday

SituationWhat to doCommand
Starting a new, unrelated taskClear the conversation so old context doesn't bleed into the new task/clear
Session is getting slow or confusedSummarise history into a compact handoff, freeing up context space/compact
Need Claude to know the project backgroundAdd it to CLAUDE.md — loads automatically every sessionEdit CLAUDE.md
Working across multiple files@ mention each file — or @ the whole folder for broad tasks@folder/
Long document Claude needs to reference repeatedlyAttach it at the start of the session and keep it in the conversation thread@ it first

ThreadCo CLAUDE.md — Persistent Context Example

CLAUDE.md — what Claude reads at the start of every session
# ThreadCo Project Context

## About ThreadCo
Sustainable UK T-shirt brand. 3 staff, 2,000 products, 500 customer emails/week.
Founder: Maya. Primary concern: customer support response time and product copy quality.

## Current Projects
- ShopMate: AI customer support tool (in progress)
- Catalogue refresh: rewriting product descriptions for 2,000 SKUs

## Key Files
- /docs/brand-voice.md  — tone and forbidden words
- /docs/returns-policy.md — customer-facing returns rules
- /docs/sizing-guide.md — size chart used in all customer replies

## Coding Standards
TypeScript. Tests required for all new functions. No inline styles.

## Do Not
- Suggest paid third-party services without noting the cost
- Write customer-facing copy with exclamation marks
Pro tip: Keep CLAUDE.md under ~500 words. If it grows too large, Claude's attention spreads thin. Move detailed reference material to separate files and @ them when needed rather than pasting everything into CLAUDE.md.